Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the standard shipping time for furniture?
Most of our home decor and standard furniture items are delivered within 5-10 business days. Custom or oversized pieces may take 2-4 weeks depending on your location.
Do you offer white-glove delivery and assembly?
Yes, Mercator offers premium white-glove service for an additional fee, which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
At Mercator, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure environmental responsibility.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your Mercator account dashboard.
Do you provide fabric swatches before I purchase?
Absolutely. You can order up to five complimentary fabric swatches from our upholstery collection to ensure the color and texture match your home perfectly.